Follows Forbes Travel Guidelines pertinent to Department (i.e. Carefully transfers guest belongings to storage or Front Desk. Delivers luggage to rooms upon guest’s arrival and retrieves upon departure. Provides Best in Class customer service during all guest interactions.
This position works varied shifts as determined by business needs. Additionally the Bell Person is responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property.
The Bell Person consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests ensuring the highest customer service standards of the Hotel brand are upheld at all times.
